A R Johnson & J Pratt trading as The Formula Skincare ("we" and "us") is the operator of (https://theformulaskincare.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs


Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Asia Pacific*

Azerbaijan, Bangladesh, China, Hong Kong, Indonesia, Iran, Islamic Republic Of, Israel, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Macao, Malaysia, Myanmar, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Cook Islands, Fiji, Nauru, New Caledonia, Norfolk Island, Papua New Guinea, Pitcairn, Solomon Islands, Timor Leste, Tonga

Rest of the World**

Armenia, Austria, Belgium, Bosnia And Herzegovina, Bulgaria, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Moldova, Republic of, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Holy See (Vatican City State), Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Republic of Cameroon, Cape Verde, Chad, Comoros, Congo, Congo, The Democratic Republic Of The, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Guinea, Lesotho, Liberia, Madagascar, Mali, Mauritania, Mauritius, Mozambique, Niger, Rwanda, Seychelles, Sudan, Togo, Antigua And Barbuda, Aruba, Bahamas, Belize, Costa Rica, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Martinique, Montserrat, Nicaragua, Panama, Saint Lucia, Saint Martin, Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, Canada, Mexico, United States


*Please note: If you do not see your country on the lists above we do not currently ship to your destination. We are working hard on expanding our list of regions we can ship to.

3. Returns

3.1 Return Due To Change Of Mind

Unfortunately due to the nature of the products The Formula Skincare cannot offer returns for change of mind. We can only offer returns/ refunds on damaged or compromised products.  

3.2 Returns & Refunds

The Formula Skincare will be able to refund any items that are damaged upon receiving the delivery or from time to time some items quality may be compromised due to travel conditions. 

In these instances please contact The Formula via the contact form on the website within 14 days of receiving your items and a member of our customer service team will be in contact within 48 hours to advise next steps and process the refund. 

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect The Formula Skincare to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 15 days. This varies greatly depending on your zone and area. Please see list below for a more accurate estimate per region.

4.3 Dispatch Time

Orders are usually dispatched within 1 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on public holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum and are processed the next business day.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

The Formula Skincare will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The Formula Skincare encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Formula Skincare at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.


9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at hello@theformulaskincare.com